Privacy Policy

1. Who we are

MD Security & Patrol (“MD Security & Patrol”, “we”, “us” or “our”) provides armed and unarmed security officers, private bodyguards, and commercial, residential, dispensary and event security services. Our office is at 319 S Brand Blvd, Glendale, CA 91204.

This Privacy Policy explains what personal information we collect through this website, why we collect it, who we share it with, and the choices you have. It applies to mdsecurityandpatrol.com and does not cover any third-party website you may reach from a link on our site.

2. Information we collect

Information you give us

When you complete the enquiry form on our contact page, we collect the details you choose to enter. These are:

• Your name
• Your company name, if you give one
• Your telephone number, if you give one
• Your email address
• The service you are interested in and the subject of your enquiry
• Anything else you write in the message field

Please do not send us sensitive personal information, security-critical details about a site, or confidential third-party information through the website form. If your enquiry involves that kind of detail, call us instead.

If you telephone us, we collect the information you give during the call so that we can respond to your enquiry and prepare a security plan or quote.

Information collected automatically

Our web server keeps standard log records when a page is requested. These logs may include your IP address, the date and time of the request, the page requested, the referring page and your browser type. We use these records to keep the site running, diagnose faults and protect against abuse.

This website does not run advertising trackers or third-party analytics. Web fonts are served from our own server rather than an external font network.

3. How we use your information

We use the information described above to:

• Respond to your enquiry and answer your questions
• Assess your requirements and prepare a security plan and quote for you
• Arrange and deliver the security services you engage us for
• Keep records of our dealings with clients and prospective clients
• Operate, maintain and secure this website
• Meet our legal, insurance, licensing and regulatory obligations

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

4. When we share information

We share personal information only where it is necessary, and only with:

• Our staff and security personnel, where they need the information to plan or deliver your service
• Service providers who support our business — for example our website host and, if we connect one, the provider that receives enquiry-form submissions. They may process the information only on our instructions
• Professional advisers such as our insurers, lawyers and accountants, where relevant
• Law enforcement, regulators or courts, where we are required to do so by law, or where disclosure is necessary to establish or defend legal claims or to protect the safety of any person

5. How long we keep it

We keep enquiry information for as long as we need it to respond to you and, where you become a client, for the duration of our engagement and afterwards for as long as required to meet our contractual, insurance, licensing, tax and legal obligations. When information is no longer needed for any of these purposes, we delete it or render it unreadable.

6. How we protect it

This website is served over an encrypted HTTPS connection. We apply organisational and technical measures appropriate to the size of our business to protect personal information against loss, misuse and unauthorised access, and we limit access to staff who need it.

No method of transmission over the internet is completely secure, so we cannot guarantee absolute security of information sent to us online. If your enquiry is urgent or sensitive, please telephone us.

7. Your rights and choices

Depending on where you live, you may have rights over the personal information we hold about you. If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you the right to:

• Know what categories of personal information we have collected about you, the sources, and the purposes for collecting it
• Request a copy of the specific pieces of personal information we hold about you
• Request that we delete personal information we have collected from you, subject to legal exceptions
• Request that we correct inaccurate personal information
• Not be discriminated against for exercising any of these rights

We do not sell or share personal information as those terms are defined under California law, and we do not process personal information for cross-context behavioural advertising.

To make a request, contact us using the details in section 11. We will ask for information that lets us verify your identity before we act, and we will respond within the time allowed by law. An authorised agent may make a request on your behalf where the law permits and where we can verify their authority.

8. Children

This website is intended for business and adult enquiries. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, contact us and we will delete it.

9. Third-party links and embedded content

Our contact page embeds a map from Google Maps so you can find our office. When that map loads, Google receives your IP address and may set cookies or similar technologies in your browser under its own terms. This is described further in our Cookie Policy.

Our website may also link to other websites. We are not responsible for the content or privacy practices of any site we do not operate. We encourage you to read the privacy policy of every site you visit.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. When we do, we will revise the “last updated” date at the top of this page. Please review this page periodically. Continuing to use the website after a change takes effect means you accept the revised policy.

11. How to contact us

If you have questions about this policy, or you want to make a request about your information, contact us by phone or post:

• MD Security & Patrol
• 319 S Brand Blvd, Glendale, CA 91204
• Telephone: (714) 393-3585

Our office is open Monday to Friday, 09.00 AM – 05.00 PM. Our dispatch line is answered 24 hours a day.